Return and Refund Policy
Thank you for shopping at Tonibishop.com!
We want you to be completely satisfied with your purchase. If for any reason you’re not entirely happy with your order, our Return and Refund Policy explains the steps you can take to return products and request refunds. Please read this policy carefully to understand how the process works.
1. Return Eligibility
To ensure a smooth return process, please note the following criteria:
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Return Period:
Items can be returned within 30 days from the date you receive your order. -
Condition of Items:
Products must be unused, in their original condition, and include all original packaging, tags, and accessories. -
Proof of Purchase:
A valid proof of purchase (such as an order confirmation or receipt) is required to process any return. -
Exclusions:
Certain items might not be eligible for return. These include:-
Perishable goods
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Custom or personalized orders
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Sale or clearance items
Please check the specific product description for any additional return restrictions.
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2. How to Initiate a Return
We’ve designed our return process to be as simple and hassle-free as possible. Follow these steps to get started:
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Contact Our Customer Service:
Email us at Contact@Tonibishop.com with your order details and the reason for the return. -
Receive Return Instructions:
Our support team will reply with clear instructions and the address where the item(s) should be sent. -
Prepare Your Package:
Ensure that the product is securely packaged with all original materials and documentation included. We recommend using a trackable shipping service, as Tonibishop.com is not responsible for items lost or damaged during return transit.
3. Return Shipping Costs
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Customer Responsibility:
Generally, the customer is responsible for the return shipping costs. -
Defective or Incorrect Items:
If you receive a damaged, defective, or incorrect product, we will cover the cost of return shipping. In such cases, please contact us within 48 hours of receiving the item.
4. Refund Process
After we receive your returned item, our team will carefully inspect it. If the return meets our policy criteria, we will proceed with a refund to your original payment method. Please note the following details:
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Processing Time:
Refunds are typically processed within 7-10 business days after we receive and inspect your returned item. -
Non-Refundable Charges:
Original shipping fees are non-refundable.
A restocking fee may apply for certain returns, and if so, this will be communicated during the return process.
5. Exchanges
At this time, Tonibishop.com does not offer direct exchanges.
If you’d like a different item:
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Please follow the standard return process for the original product.
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Place a new order for the replacement item you desire.
6. Non-Returnable Items
The following items are not eligible for return:
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Gift cards
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Sale or clearance items
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Custom or personalized products
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Perishable items (such as food and plants)
7. Order Cancellation and Modification
If you need to cancel or modify your order:
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Contact us as soon as possible at Contact@Tonibishop.com or call +44 07545094235.
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Orders that have not yet been processed or shipped can be canceled or modified.
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Once an order has shipped, you will need to follow our standard return procedures.
8. Need Assistance? Contact Us
Our customer support team is available 24/7 to help with any questions or concerns related to returns and refunds. Feel free to reach out using the following details:
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Support Email: contact@tonibishop.com
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Mobile: +44 7446 986325
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Business Address:
Baytree Cottage, Rookery Park Golf Club
Beccles Road, Carlton Colville
Lowestoft, England NR33 8HJ, United Kingdom -
Business Name: Tonibishop Ltd
