Shipping Policy
Thank you for shopping with Tonibishop.com!
We’re committed to providing a smooth and reliable delivery experience from the moment you place your order to the moment it arrives at your doorstep. This Shipping Policy outlines how we handle the processing, delivery, and tracking of your purchases.
By placing an order with us, you agree to the terms outlined below.
1. Where We Ship
At this time, we proudly ship to addresses within the United Kingdom only.
Please note:
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We do not ship to P.O. boxes, military addresses (APO/FPO), or any destinations outside the UK.
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Orders to non-residential addresses (such as businesses) are accepted, but please ensure someone is available to receive the package.
2. Order Processing Time
We aim to process all orders within 1–2 business days (Monday to Friday, excluding public holidays). Once your order is processed and dispatched, you’ll receive an email confirmation along with tracking details.
⚠️ During peak times (e.g. holiday seasons, sale events), processing may take a little longer. We appreciate your understanding and patience.
3. Shipping Options & Estimated Delivery
We offer the following shipping methods:
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Standard Shipping:
Estimated delivery within 3–5 business days
Cost: £4.99 (Free for orders over £50) -
Express Shipping:
Estimated delivery within 1–2 business days
Cost: £9.99
Please note: Delivery time estimates begin once your order is dispatched, not from the time of purchase. Delays due to extreme weather, courier service interruptions, or unforeseen circumstances may occur and are beyond our control.
4. Shipping Charges
Shipping charges are calculated at checkout based on the shipping method you choose and the total value of your order. Any applicable free shipping offers or discounts will be automatically applied at checkout.
5. Order Tracking
Once your package is on its way, you’ll receive a tracking number via email. This allows you to monitor the progress of your delivery directly through our courier partner’s website.
Didn’t receive a tracking number?
Please reach out to us at 📧 Contact@Tonibishop.com for assistance.
6. Shipping Address Accuracy
To avoid delays, please double-check that your shipping address is:
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Complete
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Correct
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Includes any flat, floor, or unit numbers
We are not responsible for delays or extra costs resulting from incorrect or incomplete address information. If you notice an error after placing your order, contact us immediately at 📞 +44 7426 100244 or 📧 Contact@Tonibishop.com. If the order hasn’t shipped yet, we’ll do our best to update it.
7. Failed Deliveries & Returns
If a delivery fails due to:
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An incorrect or incomplete address
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The recipient not being available
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The package being unclaimed
…the parcel may be returned to us. In such cases:
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You will be notified via email
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Re-delivery may require additional shipping fees
Tonibishop is not liable for lost or stolen items that have been marked as “delivered” by the courier. Please ensure someone is available to receive the package at your delivery address.
8. Damaged, Missing, or Lost Items
If your order arrives damaged or goes missing in transit, don’t worry — we’re here to help.
Please contact us at Support@Tonibishop.com within 48 hours of receiving your package. Be sure to include:
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Your order number
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Photos of the damaged product and packaging (for faster resolution)
We’ll assess the issue and offer a replacement, refund, or credit where applicable.
9. Unexpected Delays
We strive to meet all estimated delivery timelines. However, delivery delays may occasionally occur due to:
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Weather disruptions
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Courier delays
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Postal strikes
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Peak shopping seasons
We’ll always keep you informed and work closely with our shipping partners to get your order to you as quickly as possible.
Need Help?
If you have any questions about your shipment, feel free to reach out:
📧 Email: Support@Tonibishop.com
📞 Phone: +44 7446 986325
We’re here to make your shopping experience stress-free and enjoyable.
